Privacy Policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026

Introduction

Welcome to MailDitch ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our temporary email service and disposable email platform at mailditch.com (the "Service").

By using MailDitch, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

1.1 Information You Provide to Us

For Free Users (No Registration Required):

• We do NOT collect any personal information from free users
• No name, email address, or phone number required
• No registration or sign-up needed to use basic temp mail features

For Registered Users (Optional Premium Accounts):

• Email address (for account creation and communication)
• Username (chosen by you)
• Password (encrypted and never stored in plain text)
• Payment information (processed securely through third-party payment processors)
• Custom domain preferences (if you choose to add them)

1.2 Information Automatically Collected

When you access our Service, we may automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on site, clickstream data
• Cookies and Tracking Technologies: See our Cookie Policy for details
• Log Files: Standard web server logs, including IP addresses and timestamps

1.3 Information Collected in Temporary Emails

Important: The core principle of MailDitch is privacy. Here's what happens to emails:

• Temporary email addresses are randomly generated
• Incoming emails are stored temporarily in an encrypted format
• Email content is automatically deleted based on your settings (default: 24-48 hours)
• We do NOT read, analyze, or use your email content for any purpose
• Email attachments are scanned for malware, but not accessed otherwise
• Deleted emails are permanently erased from our servers

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Provide and maintain our temporary mail generator service
• Process and deliver incoming emails to your disposable email addresses
• Enable real-time inbox updates
• Facilitate custom domain functionality for premium users
• Process account registration and authentication

2.2 Service Improvement

• Analyze usage patterns to improve user experience
• Identify and fix technical issues
• Develop new features and enhancements
• Optimize performance and reliability

2.3 Communication

• Send service-related notifications (account verification, security alerts)
• Respond to customer support inquiries
• Provide updates about Service changes (with your consent)
• Send promotional emails (only if you opt-in; you can unsubscribe anytime)

2.4 Security and Fraud Prevention

• Detect and prevent abuse of our Service
• Monitor for spam, phishing, and malicious activity
• Protect against unauthorized access
• Enforce our Terms of Service

2.5 Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and prevent harm
• Protect our rights and property

3. How We Share Your Information

We respect your privacy and do NOT sell your personal information to third parties. We may share your information only in the following limited circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating our Service:

• Cloud Hosting Providers: To store and process data securely
• Payment Processors: To handle subscription payments (we do not store credit card details)
• Email Delivery Services: To ensure reliable message delivery
• Analytics Providers: To understand usage patterns (anonymized data only)
• Security Services: To protect against cyber threats

All service providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, privacy, safety, or property
• Prevention of fraud or illegal activity

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change and provide options regarding your information.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Retention

4.1 Temporary Email Content

• Free Users: Emails automatically deleted after 10 minutes to 48 hours (based on settings)
• Premium Users: Can set custom retention periods or save emails to favorites
• Deleted Emails: Permanently erased from all servers and backups within 30 days

4.2 Account Information

• Active Accounts: Retained as long as your account is active
• Inactive Accounts: Free accounts inactive for 6 months may be deleted
• Closed Accounts: Account data deleted within 30 days of account closure
• Legal Holds: Data may be retained longer if required by law

4.3 Log Files and Analytics

• Server logs retained for up to 90 days for security and debugging purposes
• Aggregated, anonymized analytics data may be retained indefinitely

5. Data Security

We implement industry-standard security measures to protect your information:

5.1 Technical Safeguards

• Encryption: All data transmitted using SSL/TLS encryption
• Secure Storage: Data encrypted at rest using AES-256 encryption
• Access Controls: Strict authentication and authorization mechanisms
• Firewalls: Network-level protection against unauthorized access
• Regular Audits: Ongoing security assessments and penetration testing

5.2 Organizational Safeguards

• Limited Access: Only authorized personnel can access user data
• Employee Training: Regular security awareness training
• Confidentiality Agreements: All staff bound by strict confidentiality obligations
• Incident Response: Procedures in place to respond to data breaches

5.3 User Responsibilities

• Keep your account credentials confidential
• Use strong, unique passwords
• Enable two-factor authentication if available
• Report suspicious activity immediately

Important: No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 Access and Portability

• Request a copy of your personal information
• Receive your data in a structured, machine-readable format

6.2 Correction

• Update or correct inaccurate personal information
• Modify your account settings at any time

6.3 Deletion

• Request deletion of your account and associated data
• Right to be forgotten (subject to legal retention requirements)

6.4 Restriction and Objection

• Restrict or object to certain processing of your information
• Opt-out of marketing communications

6.5 Withdrawal of Consent

• Withdraw consent for data processing at any time
• Note: This may limit your ability to use certain features

6.6 Data Protection Authority

• Lodge a complaint with your local data protection authority

To exercise these rights, contact us at: [email protected]

7. International Data Transfers

MailDitch operates globally and may transfer your information to countries outside your residence. When we transfer data internationally:

• We ensure adequate safeguards are in place (Standard Contractual Clauses, Privacy Shield frameworks where applicable)
• Data protection standards are maintained regardless of location
• Users in the EU/EEA are protected under GDPR requirements

8. Children's Privacy

MailDitch is not intended for users under the age of 13 (or 16 in the EU/EEA). We do not knowingly collect personal information from children. If we discover we have inadvertently collected such information, we will delete it immediately.

Parents or guardians who believe their child has provided personal information should contact us at [email protected].

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.

9.1 Types of Cookies We Use

• Essential Cookies: Required for Service functionality
• Performance Cookies: Help us analyze usage and improve performance
• Functionality Cookies: Remember your preferences and settings
• Advertising Cookies: Deliver relevant ads (can be disabled)

9.2 Your Cookie Choices

• Adjust cookie preferences in your browser settings
• Use our cookie consent banner to manage preferences
• Note: Disabling certain cookies may limit functionality

10. Third-Party Links and Services

Our Service may contain links to third-party websites, plugins, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Third-party services we integrate with may include:

• Payment processors (Stripe, PayPal, etc.)
• Analytics providers (Google Analytics - anonymized)
• Cloud infrastructure providers
• Email delivery services

11. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

11.1 Right to Know

• Categories of personal information collected
• Sources from which information was collected
• Business purpose for collecting information
• Categories of third parties with whom we share information

11.2 Right to Delete

Request deletion of personal information we have collected

11.3 Right to Opt-Out

Opt-out of the sale of personal information (Note: We do NOT sell personal information)

11.4 Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights

To exercise CCPA rights, email: [email protected] with "CCPA Request" in the subject line.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

12.1 Legal Basis for Processing

We process your personal data based on:

• Consent: You have given clear consent
• Contract: Processing is necessary to provide our Service
• Legal Obligation: We must comply with legal requirements
• Legitimate Interests: Processing is in our legitimate business interests (not overridden by your rights)

12.2 GDPR Rights

• Right of access, rectification, erasure, restriction
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with supervisory authority

EU Representative Contact: [email protected]

13. Do Not Track Signals

Some browsers include "Do Not Track" (DNT) signals. Currently, there is no industry standard for responding to DNT signals. We do not currently respond to DNT browser signals, but we respect your privacy choices and provide opt-out options for tracking.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices
• Legal or regulatory requirements
• New features or services

14.1 Notification of Changes

• Material Changes: We will notify you via email (if registered) or prominent notice on our website at least 30 days before changes take effect
• Minor Changes: Updated "Last Updated" date at the top of this policy
• Continued Use: Your continued use of the Service after changes become effective constitutes acceptance

14.2 Review History

Previous versions of this Privacy Policy are available upon request.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices:

MailDitch Privacy Team
Email: [email protected]
Website: https://mailditch.com/contact

Response Time: We aim to respond to all privacy inquiries within 5-7 business days.

Data Protection Officer (if applicable):
Email: [email protected]

16. Additional Information for Specific Jurisdictions

16.1 Australia

Australian Privacy Principles (APP) apply. You may lodge complaints with the Office of the Australian Information Commissioner (OAIC).

16.2 Canada

Personal Information Protection and Electronic Documents Act (PIPEDA) applies. You may lodge complaints with the Privacy Commissioner of Canada.

16.3 Brazil

Lei Geral de Proteção de Dados (LGPD) applies. Contact our Brazilian representative at [email protected].

Summary of Key Points

✅ We prioritize your privacy: Minimal data collection, maximum protection
✅ No registration required: Use our Service anonymously as a free user
✅ Automatic deletion: Temporary emails are permanently erased
✅ No data selling: We NEVER sell your personal information
✅ Strong security: Industry-standard encryption and safeguards
✅ Your rights matter: Access, correct, or delete your data anytime
✅ Transparency: Clear communication about how we use your information

By using MailDitch, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy is written in plain language to ensure you understand your rights and our practices. If you need clarification on any point, please contact us.

Last Updated: January 1, 2026
Effective Date: January 1, 2026
Version: 1.0